The Florida Department of Health issued a cease-and-desist notice to “The B-12 Store” in Cordova Mall after investigators received a healthcare complaint from a customer who suffered sciatic nerve damage when a woman working there falsely claimed she had a nursing license and gave him a vitamin injection.
The complaint was filed on Dec. 16, 2025, and it led FDOH investigators to conduct an undercover investigation.
According to their investigative report dated Jan. 8, 2026, Dorca Figaro, the only occupant of the suite, said she was licensed to provide injections.
The investigator, pretending to be a potential customer, noted Figaro had a nametag that included the title “LPN” for Licensed Practical Nurse.
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The investigator returned a second time in an undercover capacity and spoke with Figaro again.
He said Figaro told him she was an RN and LPN in Puerto Rico and was in “transition” to be an LPN and RN in Florida.
The investigator said Figaro showed him her certification for Nationally Certified Medical Assistant (NCMA), however, she was unable to show an LPN or RN license for the state of Florida.
FDOH said they could not locate a license for Figaro in a search of their database, also noting she provided services without the supervision of a qualified healthcare professional.
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The investigator served Figaro with a notice to cease and desist and a citation for leading the public to believe she is a Licensed Practical Nurse in the state when she is not licensed to practice nursing in Florida.
FDOH said Figaro was not arrested but the incident has been reported to law enforcement.
Figaro did not respond to the News Journal’s request for comment.
What The B-12 Store offers
The B-12 Store’s website says it provides a variety of different vitamin injections to support overall wellness and “help boost energy, improve focus, and strengthen your immune system with quick, lasting results.”
According to a redacted copy of the complaint in the investigative report, the man told FDOH: “The B12 store flyer advertises that all doctors and nurses are certified which was the only reason I trusted the store. There is no doctor at the store, and she assured me she was qualified.”
The man, whose name is confidential, is being represented by Pensacola personal injury attorney Joe Zarzaur.
Zarzaur said it happened after Figaro gave him an in injection in his lower back area and into the sciatica area.
“He’s got a pretty bad nerve injury from an injection that was done by this lady that represented herself as a nurse and she was not a nurse,” Zarzaur said. “He’s been going to the Mayo Clinic to try to treat this nerve injury and the doctor’s not sure they can fix it. He’s got some problems with both sensitivity and constant pain.”
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According to Zarzaur and evidence presented in the FDOH investigative report, there were framed certificates on the wall that indicate licensed doctors and medical staff work there, but none of the doctors represented are even in the area.
“It’s almost like they’re framing like anything they can get their hands on to make it look like they have all these licenses,” Zarzaur said. “None of those people ever come there, but they just frame their licenses and act as if they have some kind of affiliation with the place.”
Zarzaur said it’s important for clients seeking any type of medical services verify the practitioner has the proper license.
“I wanted to make a complaint before someone else gets injured also,” the alleged victim told FDOH.
You can verify medical licenses on the Florida Department of Health’s website.
This article originally appeared on Pensacola News Journal: Pensacola B-12 store closed by Florida Department of Health
